Convertimage.io : The zone you are trying to upgrade is marked as Do Not Upgrade

General Billing
1

What is the name of the domain?

What is the error number?

1315

What is the error message?

Refer to https://cfl.re/3VUQyyL for assistance. The zone you are trying to upgrade is marked as Do Not Upgrade. (Code: 1315)

What is the issue you’re encountering

I cant add my new website as free

In what area can we help you?

I don’t know

2

why does it take so long to fix a non sense problem? We need the domain added to cf but we can’t

3

Questions about billing/account will need to be resolved by the Customer Support team and cannot be resolved on the Community. You can open a Billing ticket here, https://dash.cloudflare.com/?to=/:account/support

4

5 days guys. 5 days!!! I can’t resolve this with a ticket. I can’t add the domain to cloudflare. Why do I HAVE TO WAIT FOR5 days because the old owner of the domain has an unpaid balance about this domain!

Where is cloudflare going with so slow responses !!!

5

Turns our the old owner of this domain didnt paid his balance to cloudflare and now I am not able to add this domain any how. What a shame! Is this the way to handle? I am waiting for cloudflare to be able to contact the old owner, and I am curious what they will be able to do with him? OMG

6

10 days, still no solution from support. Well done!

7

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