I am sorry to hear this happen to you and thank you for taking the time to provide such detailed feedback about it. I regret the issues you’ve encountered and apologize for the disappointment you have faced. Cloudflare aims to provide best services and products to everyone.
Thank you for sharing your ticket numer here with us.
I’ve shared your case further to the team.
I believe someone from the billing team will take a look at your case and respond soon to your ticket. Please rest assured that Cloudflare is addressing these matters internally since recent Billing migration.
Further questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community here.
Kindly and patiently wait for more feedback information.