Contacting Support Team Re: Name Server Change

[sandro]

Where did you take this screenshot from? The DNS setup is correct but you havent configured any records. You still need to do that.

[randall]

They were shown under the DNS tab.

[sandro]

Which DNS tab? The one on Cloudflare? Post a screenshot of your DNS section on Cloudflare.

[randall]

Yes, Cloudflare. My previous registrar told me yesterday that he updated the name servers. I got the authorisation code from him, which I entered in the Cloudflare site. I’ve done everything I’ve been asked to do. I haven’t received any instructions about configuring records.

[sandro]

This screenshot does not look like from Cloudflare. Can you post a full screenshot of your DNS section.

[Withheld]

Your previous A record pointed to 95.x.x.x.x at Rackspace. You’ll need to go to https://dash.cloudflare.com/websites > Domain > DNS and recreate all your DNS records.

[randall]

It wasn’t a screenshot. I copied/pasted the text. I don’t know how to upload a screenshot here.

[sandro]

You need the DNS records. You dont have them in place currently and as long as that is the case it cannot work.

[randall]

Thanks. Where do I get the records and how do I recreate them?

[Withheld]

That should have come from your hosting & email providers but some historical records can be found here. https://securitytrails.com/domain/acttravelwise.org/history/a

[randall]

Thanks. Email is working fine as we haven’t changed providers. Are there no Cloudflare instructions for updating DNS records? From the link you sent, the IP address is or was 95.138.133.108, but I don’t know what to do with that information.

[randall]

Here’s a screen shot - after I’ve added the two new name servers in the ‘NS’ field and the most recent IP address in the ‘A’ field.

[Withheld]

the A record needs to be @ or the domain (not the IP) and points 95.x.x.x and remove those two NS records

[randall]

Removed the two NS records and changed A to www.acttravelwise.org and acttravelwise.org. For some reason it just shows www for the former. It wouldn’t let me point to 95.x.x.x as that’s apparently not a valid IPv4 address…

[randall]

Any ideas on what I should do next? The website is still down, so the above changes haven’t solved the problem.

[sandro]

Appears up to me

http://sitemeer.com/#acttravelwise.org

[Withheld]

It’s up and running now. You may need to clear your web browser cache if you don’t see it.

[domjh]

@randall

Are there no Cloudflare instructions for updating DNS records?

Fur future reference, check out the Tutorials category

https://community.cloudflare.com/c/tutorials

Editing DNS Records

This tutorial covers editing DNS records. Go to the DNS app of your Cloudflare dashboard. Enter your credentials and click ‘Log In’ Click the domain in question On this page, you will see a list of the DNS records for your domain. This page is where you edit them. You will see the list of records like this: [DNS Page] You can click the edit button to the right of any record to change it, then click ‘save’ when you’re done. There is also a tutorial on Adding DNS Records Tutorial Refer…

Adding DNS Records

This tutorial covers adding general DNS records and specifically A, AAAA, CNAME, MX and TXT records. Go to the DNS app of your Cloudflare dashboard. Enter your credentials and click ‘Log In’ Click the domain in question Click [image] [Please note, the content of the records below are solely for example purposes and should be replaced by valid records with content provided by your web host] Please select which record you need help adding:

A Record

<a class="lightbox" href=&quot…

[randall]

Thanks everyone. All sorted as of Friday afternoon. It wouldn’t let me reply then, as I had reached my daily limit for number of messages sent.