Contacting Support Team Re: Name Server Change


#1

As my previous registrar was no longer offering domain registrar services, they recommended that I switch to Cloudflare. I’ve done that, but my website has now been down for 24 hours and there’s no way other than email to contact the Support team. This is very frustrating as our company has events that have been marketed and are open for registration, but no one is able to register. Surely there should be a Support phone number other than one that is just a recorded message. I have an ‘open ticket’ re: expediting the name server change, but no one has responded so far. Is there anything that can be done?


#2

Whats your domain?


#3

acttravelwise.org


#4

It seems to have propagated properly. Do you have any records under your DNS tab pointed to Rackspace? https://dash.cloudflare.com/websites


#5

It just shows


#6

Where did you take this screenshot from? The DNS setup is correct but you havent configured any records. You still need to do that.


#7

They were shown under the DNS tab.


#8

Which DNS tab? The one on Cloudflare? Post a screenshot of your DNS section on Cloudflare.


#9

Yes, Cloudflare. My previous registrar told me yesterday that he updated the name servers. I got the authorisation code from him, which I entered in the Cloudflare site. I’ve done everything I’ve been asked to do. I haven’t received any instructions about configuring records.


#10

This screenshot does not look like from Cloudflare. Can you post a full screenshot of your DNS section.


#11

Your previous A record pointed to 95.x.x.x.x at Rackspace. You’ll need to go to https://dash.cloudflare.com/websites > Domain > DNS and recreate all your DNS records.


#12

It wasn’t a screenshot. I copied/pasted the text. I don’t know how to upload a screenshot here.


#13

You need the DNS records. You dont have them in place currently and as long as that is the case it cannot work.


#14

Thanks. Where do I get the records and how do I recreate them?


#15

That should have come from your hosting & email providers but some historical records can be found here. https://securitytrails.com/domain/acttravelwise.org/history/a


#16

Thanks. Email is working fine as we haven’t changed providers. Are there no Cloudflare instructions for updating DNS records? From the link you sent, the IP address is or was 95.138.133.108, but I don’t know what to do with that information.


#17

Here’s a screen shot - after I’ve added the two new name servers in the ‘NS’ field and the most recent IP address in the ‘A’ field.


#18

the A record needs to be @ or the domain (not the IP) and points 95.x.x.x and remove those two NS records


#19

Removed the two NS records and changed A to www.acttravelwise.org and acttravelwise.org. For some reason it just shows www for the former. It wouldn’t let me point to 95.x.x.x as that’s apparently not a valid IPv4 address…


#20

Any ideas on what I should do next? The website is still down, so the above changes haven’t solved the problem.