Contact form emails not coming through to Google Workspace

General Email Routing
1

What is the name of the domain?

What is the error number?

N/A

What is the error message?

N/A

What is the issue you’re encountering

The domain name is registered with Cloudflare & hosting is with Hostgator. We’ve set up the email with Google Workspace and regular emails are being sent and received OK. However, the emails that come via the contact form get sent to the Hostgator webmail account.

2

Page Turner Tours DNS records
Page Turner Tours DNS records1107×524 128 KB

These are the DNS records

3

Is this “Hostgator webmail account” where you’re receing the contact form messages an @pageturnertours.com email address?

If not, please go to your WordPress dashboard (Settings → General) and/or WPForms plugin settings to configure the correct email address to receive admin notifications.

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4

The Hostgator webmail account was set up as [email protected]. That’s the same email we used to set up Google Workspace which is what makes it particularly strange that emails to the same email address are going to two different inboxes.

5

You have stale DNS records published on Hostgator DNS.

% dig @hgns1.hostgator.com mx pageturnertours.com +short
0 mail.pageturnertours.com.
10 pageturnertours.com.

While this shouldn’t matter since DNS normally queries from the root down, it is possible that the resolvers used by your webserver are obtaining the obsolete data from the Hostgator authoritative nameservers.

6

Thank you! Did an online chat with Hostgator and they changed a Local setting to Remote and that seems to have fixed it.

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