Connection timed out - Error 522 - Done all the steps but still nothing

Website, Application, Performance
1

What is the name of the domain?

services.balfin.al

What is the error number?

522

What is the issue you’re encountering

Connection timed out - Error 522

What steps have you taken to resolve the issue?

I have allowed in my core fw the server to be reached from all the ip in all the ports

I have allowed in my local fw the Cloudflare ip ranges

What are the steps to reproduce the issue?

when i pause Cloudflare protection i can reach my internal web server. when i activate i have: Connection timed out - Error 522

2

Does it work fine and load over HTTPS with a valid SSL certificate, using a supported and compatible network port with Cloudflare proxy :orange: ? :thinking:

Did you checked DNS tab of Cloudflare dashboard for your zone, if the DNS records contain the correct IP address? :thinking:

Might be the connection between Cloudflare and your server detected some issue such as the SSL certificate at your origin host/server for your domain expired, therefrom Cloudflare tries to establish a connection over HTTPS and 443 port, but cannot.

Possibly, if you’ve left SSL/TLS on “Automatic”; it might detect and switched to Flexible but now you might be experiencing issues such as mixed content errors and cannot determine how to proceed further.

Go here to do that, https://dash.cloudflare.com/?to=/:account/:zone/ssl-tls/configuration. Select Custom and not automatic. Reference, Introducing Automatic SSL/TLS: securing and simplifying origin connectivity

Otherwise, it switched to Full (not strict) to still have room so your origin Let’s Encrypt SSL certificate could still try to validate and renew (if Always Use HTTPS is disabled).

Have you checekd your CF dashboard under the SSL/TLS settings, did it switched to Flexible or not? :thinking:

May I ask what SSL option have you got selected under the SSL/TLS tab at Cloudflare dashboard for your domain ( Flexible, Full, Full Strict … )? :thinking:

Before moving to Cloudflare, was your Website working over HTTPS connection?

3

The Website was working over HTTPS connection. I have also tried again by disabling and enabling the Cloudflare protection. Current encryption mode is Flexible. The DNS is also pointing to the correct public IP server

4

Despite your domain isn’t using Cloudflare anymore, I am afraid what ever I’d suggest wouldn’t apply.

ns106.accountservergroup.com
ns107.accountservergroup.com

Furthermore, currently, for services.balfin.al there is no A type of the DNS record found as it doesn’t resolve:

;QUESTION
services.balfin.al. IN A
;ANSWER
Record not found!

Are you sure you’ve pointed this sub-domain to the correct IP address under the DNS tab of Cloudflare dashboard for your zone?

Kindly, use below instructions to add a DNS record for services hostname:

5

Hi, thank your for your reply. I did not understand the first part of the server names. About the dns records the domain that i’m having issues is services.balfin.info. The domain was purchased and hosted in GoDaddy and from there i have migrated to Cloudflare

6

Either has propagated or something was changed since currently is using the active Cloudflare nameservers as follows:

Name Server: eve.ns.cloudflare.com
Name Server: kobe.ns.cloudflare.com

There is some 301 redirection error present as well, I guess your web server at GoDaddy doesn’t support or have a valid SSL certificate? :thinking:

Otherwise, your SSL/TLS settings under the SSL tab of Cloudflare dashboard for your Website has got Flexible SSL selected? :thinking:
Cross-check as I described and asked from above reply.

Using the article above to Manage DNS records at Cloudflare, could you cross-check under the DNS tab of Cloudflare dashboard for your Website, have you got DNS record as example from below listed or not?:

  • A services 1.2.3.4 :orange:
7

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