error 522
Connection Timed Out
can’t accesses website
cant do anything but paid for the business plan to get support and help. Pleas help.
Have no idea
Cloudflare can’t connect to your origin server and is timing out. Pause Cloudflare so requests go direct to the origin so you can see the problem at the origin. Work with your host to fix it. Once working you can re-enable Cloudflare.
OK so we just paid for the business account and for $250 dollars a month I would think technical support would be included to help us with this matter. Not just to be sent to a trouble shoot page. We just took over from a previous person that was doing a bad job at managing our website and now we are in this position and have no clue what to do.
Any better advise of what’s going on with our website
Also based on our error message we have to follow these steps which you are our hosting provider:
Resolution
Contact your hosting provider to troubleshoot these common causes at your origin web server:
I’m just a user giving up his free time to help you as you posted here.
Unless you are using Cloudflare Pages, Cloudflare is not your hosting provider. Cloudflare is a proxy sitting between the user and your web host.
You haven’t yet paused Cloudflare as I suggested which would answer these questions for you straight away.
I was handed this from a previous person and have no clue what they did and they didn’t provide any help or direction to address this site. How do I pause Cloudflare?
I paused it and what should I expect to see when paused? Will I potentially see my site working again? Issue is since the person prior left us in the wind they didn’t send any info on where the site is being hosted and the only info we have is Cloudflare which we are coming to learn is not the hosting company. Very limited and not able to figure out how to find the hosting company.
Now Cloudflare is paused, requests are not going through Cloudflare and instead are going directly to your host.
https://cf.sjr.org.uk/tools/check?7e21350cf4434f6ba1361e5c8ce1fcb0#dns
You can now see that your requests are still timing out which shows the problem is with your origin host/server. So you will need to check there for any problems.
Once fixed, you can unpause Cloudflare.
Thx yes now our issue is that we have no idea where our hosting company is because of the person that was managing before. Our domain name is with GoDaddy and that it. May advice on how we can potentially find the site.
The IP address resolves to AWS so that doesn’t help. Check credit cards or bank accounts to see if you are paying anyone for hosting.
[add] Seems you have changed the IP addresses and the site is now up and redirecting to another domain.
https://cf.sjr.org.uk/tools/check?57034c34fa69438dadeb17c2191c0867#dns
It would actually be nice if more hosting providers, application frameworks, and libraries used well-known hosting endpoint to show who the hosting provider is. I know that at least one company, wordpress.com, does it:
Currently, your website is directed pointing to AWS, and you can verify this configuration using the following third-party tool: DNS Propagation Checker - Global DNS Testing Tool
Thus, HTTP traffic is bypassing Cloudflare and is being routed directly to your hosting server. If you encounter HTTP errors such as 522, this indicates connection timeout issue. You will need to consult your hosting provider for further investigation, as they can access the relevant logs on their end.
Unfortunately, we are unable to provide specific details related to your hosting server, as managing and understanding your hosting provider’s information falls under your responsibility.
We appreciate your understanding in this matter and hope this information is useful to you
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