Connection problem

#1

Owr servers randomly have problem with connection
what is problem?
2019-05-08 10:20:39.837 - ERROR: {“name”:“RequestError”,“message”:“Error: connect ETIMEDOUT 104.18.44.25:443”,“cause”:{“errno”:“ETIMEDOUT”,“code”:“ETIMEDOUT”,“syscall”:“connect”,“address”:“104.18.44.25”,“port”:443},“error”:{“errno”:“ETIMEDOUT”,“code”:“ETIMEDOUT”,“syscall”:“connect”,“address”:“104.18.44.25”,“port”:443},“options”:{“headers”:{“content-type”:“application/json”,“Authorization”:"sx ",“consumer”:"sx "},“method”:“PUT”,“uri”:“https://site.com/api/orders/AA-2026-1557310698175",“json”:true,“body”:{“price”:0.028937034,“quantity”:4,“noCross”:true},“simple”:true,“resolveWithFullResponse”:false,"transform2xxOnly”:false}}
2019-05-08 10:20:39.838 - ERROR: {“message”:“Failed to connect to host system”,“type”:557}

Have problem with 104.18.44.25 address
#2

Does anything show up in the Cloudflare Dashboard’s Firewall section under Firewall Events?

That also looks like the client side of the process. Have you looked at the server’s logs?

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#3

Our servers randomly have problem with connection. I have firewall allow rule for this address.
what is problem?

2019-05-08 10:20:39.837 - ERROR: {“name”:“RequestError”,“message”:“Error: connect ETIMEDOUT 104.18.44.25:443”,“cause”:{“errno”:“ETIMEDOUT”,“code”:“ETIMEDOUT”,“syscall”:“connect”,“address”:“104.18.44.25”,“port”:443},“error”:{“errno”:“ETIMEDOUT”,“code”:“ETIMEDOUT”,“syscall”:“connect”,“address”:“104.18.44.25”,“port”:443},“options”:{“headers”:{“content-type”:“application/json”,“Authorization”:"sx ",“consumer”:"sx "},“method”:“PUT”,“uri”:“https://site.com/api/orders/AA-2026-1557310698175",“json”:true,“body”:{“price”:0.028937034,“quantity”:4,“noCross”:true},“simple”:true,“resolveWithFullResponse”:false,"transform2xxOnly”:false}}

#4

You didn’t answer either of my questions. We can’t help you without more information.

What you posted is a client request to a server that sits behind Cloudflare. Do you have access to the server you’re trying to reach at “site.com”?

Does “site.com” belong to you?

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#5

Yes I have access, Yes it`s my server
The problem occurres and disappears after a while. Still I can connect to your IP address through telnet, that is to say the issue is not between my servers.

#6

Maybe request timeout value is too short.

#7

I don’t understand what you mean

#8

That’s a Node.js error (some application you are using on your server written in node.js). Apparently that application is trying to call an API on Cloudflare and request timed out. You can increase the request timeout or at least log the URL and timeout so when error happens you have more data to analyze the error.

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