Connection Problem from Australia

The subscribers of our website can’t access the server from Australia when it is proxied by Cloudflare. We have tried to remove proxy and then they can access the server. How can we fix this problem?

What is your site? What error do the users see?

It’s video based website. They have heavy buffering and media failed error after a while.

What’s the domain. name? And which country is the server in? - Germany based server.

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If your server will let you log the IP addresses Cloudflare uses to connect to it, try running an MTR from the server to the Cloudflare IP address to look for any network latency or routing issues.

Also, as yours is primarily a video service, Cloudflare may throttle connections due to Terms of Service: