Connecting Nameservers points to my old host

I used to have hostgator as my old host, I canceled my plan with them and used to have Cloudflare on it to make my website faster. I’m with a new host now but whenever I change nameservers, The website becomes unaccessible to anyone else and points to an error type page that’s owned by hostgator, instead of pointing to my new host, does anyone know how to fix this?

Could you try completely deleting the domain from Hostgator?

If that does not work, you can use an unofficial tool created by @matteo and I to release the hostname.

Once the hostname has been “liberated”, it will no longer show old content from Hostgator. There might still be some bugs with the tool, so please let me know if you need help or have any questions :slightly_smiling_face:


I transferred the domain out of hostgator, do you think I should still delete it? Also when it asks for hostname, does that mean my website domain?

sorry, i also forgot to ask. do you think if i delete all the DNS records while disconnected, and then reconnect my nameservers by pointing to Cloudflare that it would fix it?

This tutorial contains some information about the issue: Troubleshooting Custom Hostnames / Cloudflare for SaaS when moving provider

Please try completely deleting the domain from Hostgator first, as that hat may fix the issue without having to use a 3rd party tool.

Yes, if deleting the domain from Hostgator does not work, submit the domain you use to access your website (the domain that is displaying the Hostgator error).

That is unlikely to help.

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