Connecting cloudflare to Hubspot issues

Hello,

I currently have a website that uses the Magento framework. The domain provider is through Godaddy that redirects to Cloudflare using nameservers.

We are wanting to remove the Magento site and point to the new site we created using Hubspot. When attempting to do this we get some errors. one of them being a 1014 error CNAME Cross-User Banned. I attempted to email Cloudflare to unlock the custom hostname for me with no response(I don’t even know if this is the issue).

Has anyone attempted this kind of setup that can help us out?

If it helps with the issue, hubspot use cloudflare as their CDN

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