The zone name provided is subject to a hold which disallows the creation of this zone. Please contact the domain owner to have this hold removed.
What is the issue you’re encountering
Hi, I have recently joined a company as a software developer and I was asked to looking into the host of our domain. With a bit of digging, I found that the domain is being hosted on Cloudflare. The part I am currently having a problem is, the firm has no idea who created the account and what its password is. Is there a way for me get this account back? Maybe by proving that I am really employed by the company that owns the website?
The host to which your www record points is using Cloudflare so that’s why you may think you have a Cloudflare account.
If you are getting the zone hold message when trying to add the domain to Cloudflare then it means the domain is, or was previously, in a Cloudflare Enterprise account where the owner locked it to prevent it being added to another account. In this case you either need to contact the owner, or raise a support ticket with Cloudflare who will check with whoever locked the account.