CommunityTip - Page Rules Best Practices when Downgrading Pro to Free

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Follow the best practices suggestions in this Community Tip when you downgrade plan type from Pro to Free.

Background
If you have more than 3 page rules on a Pro plan and you want to downgrade to a Free plan, you need to determine how to handle your page rules. Do you want to maintain 20 rules and understand the billing for those rules or do you want to remove some rules in order to be within the 3 rules on the Free plan?

Best Practices

  1. Review your Pro plan subscription in your dashboard.

  2. Choose edit, then click Free, please note the number of page rules is set to 20 and the price at $20/month.

  3. Note that if page rules are left at 20, you must click purchase in the lower right of the purchase confirmation screen.

  4. If you do not want to be charged for the additional page rules, you should ensure you only have 3 active rules before you downgrade from Pro to Free. To do this, select the page rules drop down and change from 20 to 0.

  5. Once you have downgraded plan type, if you need to buy additional Page Rules (this applies to Free, Pro, or Business Plans; Enterprise customers should contact their account manager):

If You Need More Help
This community of other Cloudflare users may be able to assist in removing rules, but they cannot assist on account-specific Billing-related issues. When you post on the Community make sure to include as much of this information as possible: the specific error message you are seeing, the URLs this is happening on, screen shot of the error, and the steps to reproduce the error. Please indicate what troubleshooting steps you’ve tried in order to help us help you.

This is a Cloudflare Community Tip, to review other tips click here.

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BPDGCT 091521

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