Community Tip - Fixing Error 1015 You are being rate limited

CommunityTip

#1

Error
Try the suggestions in this Community Tip to help you fix “You are being rate limited (Error 1015)” when visiting a site protected by Cloudflare.

Background
When visiting a site, an error 1015 indicates that the owner of the site has implemented rate limiting rules that are affecting your session. When this happens, you’ll see the error “You are being rate limited (Error: 1015)”. This is a different error than “Unable to purge (Code: 1015)” that may appear on the Cloudflare Dashboard when purging cache.

Quick Fix Ideas

  1. If you are visiting the site, contact the site owner and let them know that you received the Rate Limit error and ask them to check their Firewall Rules.

  2. If you are the site owner, review Cloudflare Rate Limiting, specifically the section regarding what thresholds you may want to use. Then, revisit the configurations of the rate limiting for the domain to resolve frequent blocking.

  3. In rare instances, you have disabled rate limiting but are still encountering the Rate Limited error. In this case, you may be rate-limited by rules that were previously configured on your account. Enable Rate Limiting and check if the rule is still active. If so, delete the offending rule and then disable Rate Limiting.

  4. You have enabled rate limiting but it is set too aggressive. Check if you have a rule to block n requests a sohrt period of time, like 1 second; this is not a setting we can support. Change this to ~10 seconds.

  5. If you’re writing a Worker that you expect to exceed rate limits, see the Workers documentation on how to proceed.

Lite Reading

If You Need More Help
This community of other Cloudflare users may be able to assist you, if not, login to Cloudflare and then contact Cloudflare Support. When you contact support, make sure to include as much of this information as possible: the specific error message your are seeing, the domain this is happening on, screen shot of the error, steps to reproduce the error, the exact URL for which they are getting rate-limited, and please indicate which of the Quick Fix Ideas you’ve tried in order to help Customer Support help you.

Expert Comments Appreciated
This Community Tip will remain open for input from Community experts and those familiar with this issue. We really appreciate comments like: “What are the three things to always try”, or “Do this first” or “In my experience”.

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