Community Tip - Fixing Error 1004: Host Not Configured to Serve Web Traffic / DNS is still propagating

Error
Try the suggestions in this Community Tip to help you fix Error 1004: Origin DNS error.

Background
Error 1004 indicates that Cloudflare is unable to send requests to your server because its origin IP cannot be resolved through DNS. When this happens, in your browser window you’ll see “Error 1004: Host Not Configured to Serve Web Traffic” or “Error 1004: DNS is still propagating”. This is a different error than “DNS validation error 1004” that may appear on the Cloudflare dashboard if you have an incorrectly configured DNS record.

Cloudflare Diagnostic Center
Checks: nameservers, DNSSEC, DS record configuration, if connecting to ‘domain.com’ works, if connecting to ‘www.domain.com’ works, & for existing MX records

Quick Fix Ideas

  1. Most likely, you just recently activated Cloudflare on your site. Please give it a few minutes or so for the DNS propagation to clear or you signed up through a hosting partner. This message generally goes away after a few minutes, similar to recently activated accounts. If the error message does not go away after a short amount of time, please contact your hosting provider for assistance so they can check your site’s configuration.

  2. The site owner may have hard-wired DNS to statically point at Cloudflare by using a Cloudflare IP in the A record.

  3. Rarely a Cloudflare administrator flagged the site to be routed around Cloudflare at the DNS level or a Cloudflare administrator flagged the site for abuse or terms of service violations.

Lite Reading

Community Tutorial

Background Resources
Help Center
YouTube

Research The Issue
Community
Google

If You Need More Help
This community of other Cloudflare users may be able to assist you, login to Cloudflare and post your question to the Community. When you post on the Community make sure to include as much of this information as possible: the specific error message you are seeing, the URLs this is happening on, screen shot of the error, and the steps to reproduce the error. Please indicate what troubleshooting steps you’ve tried in order to help us help you.

Expert Comments Appreciated
This Community Tip will remain open for input from Community experts and those familiar with this issue. We really appreciate comments like: “What are the three things to always try”, or “Do this first” or “In my experience”.

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