Try the suggestions in this Community Tip to help you fix Error 1004: Origin DNS error.
Error 1004 indicates that Cloudflare is unable to send requests to your server because its origin IP cannot be resolved through DNS. When this happens, in your browser window you’ll see “Error 1004: Host Not Configured to Serve Web Traffic” or “Error 1004: DNS is still propagating”. This is a different error than “DNS validation error 1004” that may appear on the Cloudflare dashboard if you have an incorrectly configured DNS record.
Quick Fix Ideas
- You just recently activated Cloudflare on your site. Please give it a few minutes or so for the DNS propagation to clear or you signed up through a hosting partner. This message generally goes away after a few minutes, similar to recently activated accounts. If the error message does not go away after a short amount of time, please contact your hosting provider for assistance so they can check your site’s configuration.
If You Need More Help
This community of other Cloudflare users may be able to assist you, if not, login to Cloudflare and then contact Cloudflare Support. When you contact support, make sure to include as much of this information as possible: the specific error message you are seeing, the URLs this is happening on, screen shot of the error, steps to reproduce the error, a traceroute to your origin web server from your railgun server (see how to run a traceroute test), and HAR file(s). Please indicate which of the Quick Fix Ideas you’ve tried in order to help Customer Support help you.
Expert Comments Appreciated
This Community Tip will remain open for input from Community experts and those familiar with this issue. We really appreciate comments like: “What are the three things to always try”, or “Do this first” or “In my experience”.
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