Community Tip - Fixing ERR SSL PROTOCOL ERROR

Error
Try the suggestions in this Community Tip to help you fix ERR_SSL_PROTOCOL_ERROR when visiting your site.

Background
The Error “ERR SSL PROTOCOL ERROR” or “This site can’t provide a secure connection” while visting a site indicates one or several or more errors occured. These errors can be caused by something as trivial as a system clock time mismatch, conflicts with QUIC protocol, or your antivirus settings. When using Cloudflare, the errors are usually related to your configuration.

Quick Fix Ideas

  1. If you are not the site owner, contact the site owner and let them know you are having issues accessing their site.

  2. The domain name has not fully been set to use Cloudflare yet. Check to see if there are non-Cloudflare nameservers that are conflicting with the assigned Cloudflare name servers.

  3. You are signed up for Cloudflare, but you have set a DNS record to :grey:. If you have a subdomain or hostname and that serves HTTP/HTTPS traffic, we would advise that you :orange: this DNS record to take advantage of Cloudflare’s security and performance features. See What subdomains are appropriate for :orange:/:grey: clouds?

  4. The Free Universal SSL certificate hasn’t yet been deployed, :grey: (deactivate) Cloudflare so that your website can continue to use your origin’s SSL certificate. Wait 24 hours and :orange: (activate) Cloudflare again to see if your SSL certificate has been successfully deployed.

  5. You have some conflict with TLS 1.3, disabled it and see if you still encounter the errror.

  6. You have selected Full SSL (strict) under your Crypto option, but your origin does not have a valid certificate (i.e., it is expired, self-signed, or not issued by a trusted CA). Temporarily select another SSL option until you have a valid origin certificate in place.

Lite Reading

Background Resources
Knowledge Base
YouTube

Research The Issue
Community
Google

If You Need More Help
This community of other Cloudflare users may be able to assist you, if not, login to Cloudflare and then contact Cloudflare Support. When you contact support, make sure to include as much of this information as possible: the specific error message you are seeing, the URLs this is happening on, screen shot of the error, steps to reproduce the error, and HAR file(s). Please indicate which of the Quick Fix Ideas you’ve tried in order to help Customer Support help you.

Expert Comments Appreciated
This Community Tip will remain open for input from Community experts and those familiar with this issue. We really appreciate comments like: “What are the three things to always try”, or “Do this first” or “In my experience”.

This is a Cloudflare Community Tip, to review other tips, click here.

This topic was automatically closed after 30 days. New replies are no longer allowed.