Try the suggestions in this Community Tip to help you fix Code: 1049.
A Code: 1049 is returned when trying to add a domain to Cloudflare. When this happens, in your browser you’ll see the message similar to “example.com is not a registered domain (Code: 1049)”. The error Code: 1049 means the domain isn’t registered, the domain has no name servers, the domain name servers can’t be resolved, or the domain name servers don’t contain any DNS records and as a result the domain cannot be added to Cloudflare. The error does not mean the zone is banned, simply that it cannot be added at the moment.
Quick Fix Ideas
The domain does not return valid name servers. In order to add a domain to Cloudflare, the domain must first be delegated to valid nameservers. Either park the domain using the registrars default nameservers or delegate to a third party DNS provider temporarily. Either action will allow you to add the domain.
Use the following website to test if there are any nameservers resolving for your zone. If you enter your domain name and click on the button, this should show you the nameservers for your domain: Dig web interface.
The domain is not registered. Run a whois command to verify if the domain is valid,
$ whois example.com.
If You Need More Help
This community of other Cloudflare users may be able to assist you, if not, login to Cloudflare and then contact Cloudflare Support. When you contact support, make sure to include as much of this information as possible: the specific error message your are seeing, the URLs this is happening on, screen shot of the error, and steps to reproduce. Please indicate which of the Quick Fix Ideas you’ve tried in order to help Customer Support help you.
Expert Comments Appreciated
This Community Tip will remain open for input from Community experts and those familiar with this issue. We really appreciate comments like: “What are the three things to always try”, or “Do this first” or “In my experience”.