Community Tip - Fixing Child failed to make LIVEAPI connection to cPanel errors

Error
Try the suggestions in this Community Tip to help you fix Child failed to make LIVEAPI connection to cPanel.

Background
Child failed to make LIVEAPI connection to cPanel means the version of cPanel you are running was updated, which means the cPanel plugin version installed by Cloudflare needs to also be updated. When this is out of date, you’ll see the error “Child failed to make LIVEAPI connection to cPanel”.

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Quick Fix Ideas

  1. Verify the version of cPanel you are running was recently updated. Check the version with grep version /usr/local/cpanel/base/frontend/paper_lantern/cloudflare/config.js

  2. Update the Cloudflare version using this command bash <(curl -s https://raw.githubusercontent.com/cloudflare/cloudflare-CPanel/master/cloudflare.install.sh) -k [YOUR_HOST_API_KEY] -n '[YOUR_COMPANY_NAME]'

  3. If you need to unistall the cPanel plugin bash &lt;(curl -s https://raw.githubusercontent.com/cloudflare/cloudflare-CPanel/master/cloudflare.install.sh) -k [YOUR_HOST_API_KEY] -n '[YOUR_COMPANY_NAME]'

  4. If you’re running an older version of the plugin, in the whm > tweak settings > “The maximum memory a cPanel process can use before it is killed off” (in megabytes) > change from default value to 1024 or larger if needed.

Lite Reading
Installation Guide: cPanel Plugin
(Installation using an SSH client such as Terminal or Putty)

Research The Issue
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If You Need More Help
This community of other Cloudflare users may be able to assist you, login to Cloudflare and post your question to the Community. When you post on the Community make sure to include as much of this information as possible: the specific error message you are seeing, the URLs this is happening on, screen shot of the error, and the steps to reproduce the error. Please indicate what troubleshooting steps you’ve tried in order to help us help you.

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