Community Tip - Fixing Child failed to make LIVEAPI connection to cPanel errors

Error
Try the suggestions in this Community Tip to help you fix Child failed to make LIVEAPI connection to cPanel.

Background
Child failed to make LIVEAPI connection to cPanel means the version of cPanel you are running was updated, which means the cPanel plugin version installed by Cloudflare needs to also be updated. When this is out of date, you’ll see the error “Child failed to make LIVEAPI connection to cPanel”.

Quick Fix Ideas

  1. Verify the version of cPanel you are running was recently updated. Check the version with grep version /usr/local/cpanel/base/frontend/paper_lantern/cloudflare/config.js

  2. Update the Cloudflare version using this command bash <(curl -s https://raw.githubusercontent.com/cloudflare/cloudflare-CPanel/master/cloudflare.install.sh) -k [YOUR_HOST_API_KEY] -n '[YOUR_COMPANY_NAME]'

  3. If you need to unistall the cPanel plugin bash &lt;(curl -s https://raw.githubusercontent.com/cloudflare/cloudflare-CPanel/master/cloudflare.install.sh) -k [YOUR_HOST_API_KEY] -n '[YOUR_COMPANY_NAME]'

  4. If you’re running an older version of the plugin, in the whm > tweak settings > “The maximum memory a cPanel process can use before it is killed off” (in megabytes) > change from default value to 1024 or larger if needed.

Lite Reading
Installation Guide: cPanel Plugin
(Installation using an SSH client such as Terminal or Putty)

Research The Issue
Help Center
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If You Need More Help
This community of other Cloudflare users may be able to assist you, if not, login to Cloudflare and then contact Cloudflare Support. When you contact support, make sure to include: your cPanel configuration file: /usr/local/cpanel/base/frontend/paper_lantern/Cloudflare/config.js, your cPanel error log: /usr/local/cpanel/logs/error_log, your cPanel version: /usr/local/cpanel/version, a screenshot of the errors you are seeing, A HAR file demonstrating the issue.

Expert Comments Appreciated
This Community Tip will remain open for input from Community experts and those familiar with this issue. We really appreciate comments like: “What are the three things to always try”, or “Do this first” or “In my experience”.

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