Community Tip - Best Practices For Certificate Provisioning

Error
Try the suggestions in this Community Tip for best practices in certificate provisioning.

Background
SSL certificates can often be issued in 10-15 minutes. If you are using free Universal SSL, it can take up to 24 hours. Please do not reach out for support until it has been “authorizing” for more than a day. Before contacting support, you may be able to successfully trouble shoot the issue with some of these Quick Fix Ideas.

Quick Fix Ideas

  1. If you are using a CNAME set up, you need to also manually add SSL verification records on the DNS tab. Contact Cloudflare Customer Support for more information.

  2. If your certificate has been issued, but you’re still seeing issues on your site, please clear your browser’s cache or try Incognito/Private Browsing Mode.

  3. On the SSL/TLS app, turn off Universal SSL, wait a few minutes, then turn it back on to restart the provisioning process for your SSL certificate.

  4. Provisining starts after you change your name servers to Cloudflare. It will take about 24 hours after you point the name servers to Cloudflare for the certificate to issue.

  5. Cloudflare’s Universal SSL certificates only cover example.com and *.example.com. It won’t cover www.subdomain.example.com. If you need a deeper subdomain with HTTPS, such as www.subdomain.example.com, then you’ll need the Dedicated Certificate with Custom Hostnames option.

  6. For the Cloudflare Universal SSL certificate to be provisioned, you must :orange: any required records. Once the DNS record has been :orange:, your Cloudflare Universal SSL certificate will start to be provisioned. Further information about how to do this can be found on the quick setup guide, Cloudflare Quick Setup Guide.

  7. If you have waited 24 hours and there has been no change, you should contact support and include the following information:

    How long has it been “authorizing” for?
    What of the trouble shooting steps above have you tried?
    What is the plan level for the domain in question?
    What error, if any, is displaying on your site at the moment?
    Are you signed up directly through Cloudflare or through a hosting provider/partner?

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Research The Issue
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If You Need More Help
This community of other Cloudflare users may be able to assist you, if not, login to Cloudflare and then contact Cloudflare Support. When you contact support, make sure to include as much of this information from Quick Fix Ideas #6 to help Customer Support help you.

Expert Comments Appreciated
This Community Tip will remain open for input from Community experts and those familiar with this issue. We really appreciate comments that start with words like: “The three things I always try”, or “Do this first” or “In my experience”.

This is a Cloudflare Community Tip, to review other tips click here.

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BPCTCP 101019

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