Try the suggestions in this Community Tip for best practices in certificate provisioning.
SSL certificates can often be issued in 10-15 minutes. If you are using free Universal SSL, it can take up to 24 hours. Please do not reach out for support until it has been “authorizing” for more than a day. Before contacting support, you may be able to successfully trouble shoot the issue with some of these Quick Fix Ideas.
Quick Fix Ideas
If you are using a CNAME set up, you need to also manually add SSL verification records on the DNS tab. Contact Cloudflare Customer Support for more information.
If your certificate has been issued, but you’re still seeing issues on your site, please clear your browser’s cache or try Incognito/Private Browsing Mode.
On the SSL/TLS app, turn off Universal SSL, wait a few minutes, then turn it back on to restart the provisioning process for your SSL certificate.
Provisining starts after you change your name servers to Cloudflare. It will take about 24 hours after you point the name servers to Cloudflare for the certificate to issue.
Cloudflare’s Universal SSL certificates only cover
*.example.com. It won’t cover
www.subdomain.example.com. If you need a deeper subdomain with HTTPS, such as
www.subdomain.example.com, then you should consider Advanced Certificate Manager, to cover more than one level of subdomain, remove Cloudflare branding from the Universal certificate, or adjust the shortest certificate lifespan.
For the Cloudflare Universal SSL certificate to be provisioned, you must any required records. Once the DNS record has been , your Cloudflare Universal SSL certificate will start to be provisioned. Further information about how to do this can be found on the quick setup guide, Cloudflare Quick Setup Guide.
If you have waited 24 hours and there has been no change, you should contact support and include the following information:
How long has it been “authorizing” for?
What of the trouble shooting steps above have you tried?
What is the plan level for the domain in question?
What error, if any, is displaying on your site at the moment?
Are you signed up directly through Cloudflare or through a hosting provider/partner?
If You Need More Help
This community of other Cloudflare users may be able to assist you, login to Cloudflare and post your question to the Community. When you post on the Community make sure to include as much of this information as possible: the specific error message you are seeing, the URLs this is happening on, screen shot of the error, and the steps to reproduce the error. Please indicate what troubleshooting steps you’ve tried in order to help us help you.
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