Community Tip - Best Practices For adding a CNAME record / Fixing (Code: 81053)

Error
Follow the directions in this Community Tip if you’re on a FULL plan and you see the error “No A, AAAA or CNAME record found (Code: 81053)” on the DNS tab. See Community Tip - Fixing No A, AAAA or CNAME record found / ERR NAME NOT RESOLVED for information about adding other DNS records.

Background
A CNAME (Canonical Name) record forwards one domain or subdomain to another domain, does NOT provide an IP address. If you’re missing a CNAME record, on the DNS tab of the Cloudflare dashboard, you’ll see an error “No A, AAAA or CNAME record found”. Note that adding a CNAME record should not be confused with a CNAME Setup / Partial Setup, that is addressed in this Community Tip - Using a CNAME setup / Partial setup.

Do This

  1. If you see the error “An A, AAAA or CNAME record already exists with that host. (Code: 81053)”, it means either the CNAME record you are trying to add is for SSL verification for a partial setup and the zone is on a FULL setup; there is no need to add the CNAME record for SSL verification. Or, it means a DNS record with the same name already exists and needs to be deleted before you add a new record.

  2. If you are on a CNAME setup / partial setup, you will need to add the CNAME record at your authoritative DNS, not on the Cloudflare DNS tab. Contact your DNS provider for details.

Lite Reading

Community Tutorial

Background Resources
Help Center
YouTube

Research The Issue
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If You Need More Help
This community of other Cloudflare users may be able to assist you, if not, login to Cloudflare and then contact Cloudflare Support. When you contact support, make sure to include as much of this information as possible: domain name, error message(s), and screen shots.

Expert Comments Appreciated
This Community Tip will remain open for input from Community experts and those familiar with this issue. We really appreciate comments that start with words like: “The three things I always try”, or “Do this first” or “In my experience”.

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