"code":9303,"message":"Your session has expired. Please refresh the page

I’m hoping someone can advise on the following please:

  • While trying to add some IP Access Rules, they weren’t saving
  • On viewing the F12 console on Chrome, there was a number of 404 and 403 errors - https://dash.cloudflare.com/api/v4/zones/
  • These are also present when logging in to my account
  • Following the link gives the following info
    {"success":false,"errors":[{"code":9300,"message":"User session has expired. Please log in again"}],"messages":[],"result":null}

Things I’ve tried:

  • Logging out, clearing all cookies, logging in - issue still present
  • Incognito mode - issue still present

Any advice would be appreciated.


Hi @coheednails,

Can you confirm if this was a temporary issue or if it is still not working for you.

Hi @domjh

I can confirm this is still an issue for me.

Since you have tried the usual steps with cookies and an incognito window. I think you will need to context support with the details.

To contact Cloudflare Customer Support, login & go to https://dash.cloudflare.com/?account=support and select get more help. If you receive an automatic response that does not help you, please reply and indicate you need more help.

If you can’t login, please email [email protected] from the email address on your account.

@domjh Thanks - I can log in, so will raise a ticket with support

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