Code: 1323 - Moving Domains to our Account

[kurt9]

What is the name of the domain?

Idrillaus.au

What is the error number?

1323

What is the error message?

You cannot add or modify subscriptions or services until all invoices are paid. Download each “Unpaid” invoice on your Billing page and click the “Pay online” link within each invoice to fix your account (Code: 1323)

What is the issue you’re encountering

Cannot add Site to our Account

What steps have you taken to resolve the issue?

Checked any invoices - All are ‘Paid’
Domain lives in another Cloudflare account currently that we do not own or manage

Billing issues requre a Billing ticket with Support

#3333607

In what area can we help you?

I don’t know

What are the steps to reproduce the issue?

Add Site > Free > Submit
*This is a ‘FREE’ Site and as such we are not entitled to a ticket apparently…
How are we meant to migrate our customer Domains over to Cloudflare? We have several to add…

[cloonan]

@kurt9

not entitled to a ticket

Customers on every plan type can open account, billing and registrar tickets. Which is what you need to do. You’ll need to follow these directions here, Billing, Plans & Subscription Questions