Cname www does not resolve, 1304 error

www does not resolve and gets a 1304 error, CNAME has proxy disabled and content in the record is the root domain (also in a record, which does resolve). In summary, the root resolves but the www does not.

Any ideas?

Website is hosted at Hubspot.

Correction, that’s a 1034 error

Is the apex domain pointing to or a Shopify IP address?

no, 2 A records, both point to Hubspot IP