CNAME wont work with buycraft for me

i purchase a domain on namecheap, its hermespvp.shop, im trying to connect the domain with the buycraft one but it doesnt work at all, https://gyazo.com/8ff29a25a26b444030e03aad0e2b7b9f , im doing everything this article is telling me https://help.tebex.io/en/articles/2301701-changing-your-subdomain-or-using-a-custom-domain-name , when i try to use the custom domain, it says :"please make a cname of it, and im doing that, anyone know how tto fix this problem

You most likely skipped the “Configuring Your Custom Domain In The Tebex Control Panel” part from the link you posted.


I put custom domain and put the hermespvp.shop and it saying this when I already made a cname

Well, you created a record for hermespvp.hermespvp.shop, not for hermespvp.shop. For the latter you technically cant create a CNAME anyhow.

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