CNAME redirect is not working

What is needed to complete a CNAME redirect

CNAME - connect which takes me to a zoho crm page therefore I have connect.domain.com but after a week and checking the links the CNAME DNS does not work

A CNAME is an alias for the destination hostname. You should start with having it set to :grey: to make sure it works. If it does not work, you will have to work this out with the host you’re pointing to.

If you want your CNAME hostname to do a complete redirect that sends your visitor to a different URL, your CNAME needs to be set to :orange: and you need to create a Page Rule for that hostname with a Forwarding URL.

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