CNAME records do not appear when I run dig command

[mwai]

What is the name of the domain?

double.finance

What is the issue you’re encountering

Dig command does not show any CNAME records after adding my intercom CNAME records in Cloudflare

What feature, service or problem is this related to?

DNS not responding/updating

What are the steps to reproduce the issue?

I have added a CNAME record for intercom._domainkey.double.finance in Cloudflare, but after pasting it the root domain is always removed. The changes have propagated a while ago but when I run dig intercom._domainkey.double.finance, I only see an A record.

; <<>> DiG 9.10.6 <<>> intercom._domainkey.double.finance
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 63175
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;intercom._domainkey.double.finance. IN A

;; ANSWER SECTION:
intercom._domainkey.double.finance. 7200 IN A 3.64.163.50

;; Query time: 43 msec
;; SERVER: 192.168.86.1#53(192.168.86.1)
;; WHEN: Fri Aug 23 10:17:08 PDT 2024
;; MSG SIZE rcvd: 79

Screenshot of the error

[sjr]

_domainkey.double.finance is delegated to other nameservers…

dig +trace +nodnssec _domainkey.double.finance

; <<>> DiG 9.18.24 <<>> +trace +nodnssec _domainkey.double.finance
;; global options: +cmd
.			78533	IN	NS	d.root-servers.net.
...
.			78533	IN	NS	l.root-servers.net.
;; Received 851 bytes from 80.249.96.10#53(80.249.96.10) in 1 ms

finance.		172800	IN	NS	v2n1.nic.finance.
finance.		172800	IN	NS	v0n2.nic.finance.
finance.		172800	IN	NS	v0n3.nic.finance.
finance.		172800	IN	NS	v0n0.nic.finance.
finance.		172800	IN	NS	v0n1.nic.finance.
finance.		172800	IN	NS	v2n0.nic.finance.
;; Received 478 bytes from 192.112.36.4#53(g.root-servers.net) in 54 ms

double.finance.		3600	IN	NS	veronica.ns.cloudflare.com.
double.finance.		3600	IN	NS	joaquin.ns.cloudflare.com.
;; Received 116 bytes from 2a01:8840:18::10#53(v0n2.nic.finance) in 259 ms

_domainkey.double.finance. 300	IN	NS	ns1.dan.com.
_domainkey.double.finance. 300	IN	NS	ns2.dan.com.
;; Received 97 bytes from 162.159.44.220#53(joaquin.ns.cloudflare.com) in 42 ms

_domainkey.double.finance. 7200	IN	A	3.64.163.50
_domainkey.double.finance. 86400 IN	NS	ns2.dan.com.
_domainkey.double.finance. 86400 IN	NS	ns1.dan.com.
;; Received 113 bytes from 97.74.98.67#53(ns1.dan.com) in 7 ms

If you want to resolve instead from your Cloudflare DNS, delete any NS records for _domainkey from your Cloudflare DNS.

[mwai]

Appreciate the quick follow up @sjr I didn’t realize there were some leftover ns records that are unused!

[jochen]

It also seems to be working for me now:

dig cname intercom._domainkey.double.finance +short
301bddfb-667a-4d3c-a9fd-6d48b8fb0b6e.dkim.intercom.io.