CNAME record won't propagate

Hello,

I have waited for 5 days now but our email service keeps saying the CNAME they asked us to set up won’t propagate.

Here is what I set up - Any help would be much appreciated

Hi @heather5,

You will most likely need to unproxy the CNAME (:orange::grey:) so it resolves as they expect, rather than as A records to Cloudflare IPs.

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What CNAME was requested by your email service?

And yes, if the CNAME is pointing to their service it should not be proxied.

They are asking for this:

Do you mean like this?

That should do it.