CNAME record problems

Hello!
I need to create the “assistenza.hi-techoutlet.it” pointing to “hi-techoutlet.zendesk.com” so I entered the CNAME record as follow:
Name: assistenza
Content: hi-techoutlet.zendesk.com
but it does not work!
If I type “https://hi-techoutlet.zendesk.com” directly on the browser it goes to the correct page, if instead I enter “assistenza.hi-techoutlet.it” it goes to another page.
What am I doing wrong?

So you want redirect users from assistenza.hi-techoutlet.it to hi-techoutlet.zendesk.com ?

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