CNAME record not showing in ConvertFlow

I added a CNAME record so that we could activate our account with a third party (ConvertFlow) yet they are not seeing the CNAME record on their side.

Can you please advise?

If the record is proxied (:orange:), change it to DNS-Only (:grey:).

Hi George,

Yep, it’s currently set to DNS only. I have attached a screenshot of the record below:

You cannot verify a CNAME record a the apex domain That’s because at the zone apex, the CNAME record will be “flattened” by resolving and returning its A record. So the actual CNAME record is never returned, hence the verification will always fail.

If ConvertFlow supports connecting your domain via an A record, use that instead.

If CNAME is the only option, then use the subdomain instead of the apex domain

This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.