I have a cname record that is designated to email.{root}, I’ve turned off the proxy, yet it isn’t resolving for the email provider to track email stats.
I can’t verify that the record exists with any of the DNS checker tools and the application isn’t able to verify that the DNS record is active.
Any thoughts?
I’ve also deleted and remade the CNAME record and triple checked the values
As a user of Mailgun myself, I can share that their platform’s validation routines do seem to cache DNS, including negative results. For that reason, I make sure not to ask Mailgun to check my work until I have confirmed that it will return a satisfactory answer. If they cache a wrong answer, you have to wait for the cached results to expire.
Those are test results for awaken2sleep.com which cannot have a CNAME. (CNAMEs are not permitted when a name has other record types, nor are they permitted at the zone apex.)
They need to look for a CNAME at email.awaken2sleep.com like you indicated in your original post.