CNAME record error for setup to use in Searchie app

Website, Application, Performance DNS & Network
1

What is the name of the domain?

shofarglobal.network

What is the error number?

What is the error message?

See the screenshot above

What is the issue you’re encountering

I can’t add the first CNAME record using shofarglobal.network as the root domain: Connect a Custom Domain to your Hub - 2024-08-30_17-37-05 - TechSmith Screencast - TechSmith Screencast

What feature, service or problem is this related to?

DNS records

2

As the red error message at the bottom of your screenshot says (and your DNS records clearly confirm this), you have an existing A record for the same root domain pointed to an AWS IP address.

If this were to be permitted, where would requests be sent to? AWS or Searchie?

You need to decide which service gets the root domain… and use a subdomain for the other. And if you’re not using the AWS service any longer, just delete the A record so you can add the CNAME record.

Good luck!

2 Likes
3

Thank you, George.

4

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