I’m trying to add CNAME records for Intercom to my domain, but it doesn’t look like any CNAMEs are actually being added (one record is verified on Intercom, but while doing a DNS lookup, it doesn’t show up).
These are the records I’m trying to add:
Then, when doing a DNS lookup, no CNAME records show up at all:
What am I missing here? It’s been 3 days since I added the CNAME records, so propagation is not the problem here.
Seems like I can only add one screenshot per post, so here is how the DNS records are added in Cloudflare:
You are asking the tester to look for CNAMEs of
astorialighting.com, there isn’t one. DNS can only look up a specific host name, not all those that match “under” it.
You need to ask the tester to look for CNAMEs of
Aha, thank you! I see I anyway screenshotted the wrong entries as this is the one causing the problems:
And it seems to not be found:
Do you know what I can do or if I did something wrong?
This one is giving A records, not a CNAME. Make sure your CNAME for it is set to DNS only and not proxied.
; <<>> DiG 9.18.19 <<>> intercom._domainkey.astorialighting.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 58828
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 2, ADDITIONAL: 3
;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
; COOKIE: e78d42b53c5dfd69c01acdfd654dda6b351cffaaa4b1f30e (good)
;; QUESTION SECTION:
;intercom._domainkey.astorialighting.com. IN A
;; ANSWER SECTION:
intercom._domainkey.astorialighting.com. 3523 IN A 126.96.36.199
intercom._domainkey.astorialighting.com. 3523 IN A 188.8.131.52
;; AUTHORITY SECTION:
intercom._domainkey.astorialighting.com. 3523 IN NS ns2.namefind.com.
intercom._domainkey.astorialighting.com. 3523 IN NS ns1.namefind.com.
;; ADDITIONAL SECTION:
ns1.namefind.com. 3484 IN A 184.108.40.206
ns2.namefind.com. 10904 IN A 220.127.116.11
;; Query time: 1 msec
;; SERVER: 18.104.22.168#53(22.214.171.124) (UDP)
;; WHEN: Fri Nov 10 07:23:23 UTC 2023
;; MSG SIZE rcvd: 205
It’s very odd, as you can see from my screenshot the cloud is turned off and it says “DNS Only”. I have the exact same setup on several other sites without any issues. Can you see anything I’m doing wrong?
I really appreciae the help here, thank you!
Have you tried deleting it, waiting a short while, and setting it again?
Yup, several times. But I’ll try it again now!
Tried to remove it and re-add it now, doesn’t seem to make a difference
Something odd is happening, both _domainkey and intercom._domainkey are showing their nameservers as ns1 and ns2.namefind.com. Have you got any NS records in your DNS for these?
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