CNAME not updating

cname

#1

Hi,

My CNAME’s are showing in the Cloudflare platform but when I do any DNS searches they do not show. For some reason, they are not updating? I’ve tried contacting support with zero success. Does anyone on here have some useful pointers?


#2

If those CNAME records are :orange: and you’re searching using a tool where it is having you specify CNAME in the dropdown it’s not going to come back because technically it isn’t a CNAME to external audiences. That’s because Cloudflare is hiding/obfuscating the true origin server so that the request is proxied through Cloudflare instead (that’s what :orange: does).

If the intent is to have Cloudflare proxy the request then a search for an A record or just a non specified query type using a tool like dig (see link below) will return a result. That result will be the IP address of Cloudflare as a proxy.

If instead the intent of the CNAME record is for validation fo a service where it expects the value to match what the service is validating on then the record should be :grey: in your DNS tab so that we don’t alter it.


#3

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