Cname not found

[user4569]

We are using newsletter to send bulk emails.
Newsletter software need cname for sub-domain verification. We using Cloudflare nameserver. So we add cname in Cloudflare.

Open Cloudflare and add:
cname Name: news
Content: cname.eu2.cleverreach.com
Proxy status: DNS ONLY (cloud is grey)

3 days later we try to add subdomain in newsletter software and start cname verification.
But failed every time.

We got this instruction but still not working:

Using your own subdomain

We also testing with online cname checker:
We get correct cname result.

But our newsletter software still not find this cname.

We try second test: deactivate Cloudflare and Cloudflare nameserver on domain. Then we add cname. After doing this cname was found by newsletter-software. So the problem is Cloudflare. Adding cname to Cloudflare not working with newsletter software.

[sdayman]

There’s nothing showing up in Cloudflare Status. Without knowing your actual domain, there’s nothing we can look at.

[user4569]

Thank you for your fast feedback.

domain is: dealking . de
subdomain is: news. dealking .de

Checking with cname lookup tool shows correct cname.
But in cleverreach we got error: wrong cname or server setup

[sdayman]

I’m betting that the subdomain you set up at cleverreach isn’t actually ‘cname’. What does your setting look like for this:

[user4569]

Help file shows only sample/fake cname. My cname is:
cname.eu2.cleverreach.com

after adding this to Cloudflare, waiting some days… i still cant verify my subdomain cname.
I have an free Cloudflare plan. Is cname for sub domain possible? Maybe this is the problem?

[sdayman]

That’s a match. I suggest you contact Cleverreach and ask them why it doesn’t work.