I am trying to add a CNAME for using a subdomain fir my Zendesk support desk. I have followed the instructions provided by Zendesk here - Host mapping - Changing the URL of your help center – Zendesk help
But Keep getting a content for CNAME not valid 1004 error.
I have looked at other posts and made sure I had the orange cloud changed to grey, etc.
What am I doing wrong?