CNAME flattening option remains after switching from Pro to Free plan

Our domain chippyshop.co.uk used to have Pro plan and had CNAME flattening set to “All CNAMEs”.

We switched back to Free plan, but the setting remained “Flatten all CNAMEs” and we can’t switch it back to “Flatten CNAME at root” (which is the only option for Free), because it is greyed.

Can you please fix it?

I think when switching to Free plan, this setting should be reset to default value.

I’ve seen that happen before. Please open a ticket: support AT cloudflare DOT com
and post the ticket number as soon as you get the autoreply so Support can clear that setting for you.

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