Cname error 1000 when redirecting to support portal

What is the name of the domain?

What is the error number?

1000

What is the error message?

DNS points to prohibited IP What happened? You’ve requested a page on a website (support.expandshare.com) that is on the Cloudflare network. Unfortunately, it is resolving to an IP address that is creating a conflict within Cloudflare’s system.

What is the issue you’re encountering

cname not redirecting to support portal

What steps have you taken to resolve the issue?

tried ticking proxy to no success, reverted back to dns only

What feature, service or problem is this related to?

DNS records

What are the steps to reproduce the issue?

n/a

Screenshot of the error

Hello, Error 1000: DNS points to prohibited IP

Common causes

Cloudflare halted the request for one of the following reasons:

  • An A record within your Cloudflare DNS app points to a Cloudflare IP address :arrow_upper_right:, or a Load Balancer Origin points to a proxied record.
  • Your Cloudflare DNS A or CNAME record references another reverse proxy (such as an nginx web server that uses the proxy_pass function) that then proxies the request to Cloudflare a second time.
  • The request X-Forwarded-For header is longer than 100 characters.
  • The request includes two X-Forwarded-For headers.
  • The request includes a CF-Connecting-IP header.
  • A Server Name Indication (SNI) issue or mismatch at the origin.

Resolution

  • If an A record within your Cloudflare DNS app points to a Cloudflare IP address :arrow_upper_right:, update the IP address to your origin web server IP address. Reach out to your hosting provider if you need help obtaining the origin IP address.
  • There is a reverse-proxy at your origin that sends the request back through the Cloudflare proxy. Instead of using a reverse-proxy, contact your hosting provider or site administrator to configure an HTTP redirect at your origin.

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