CNAME Doesn't resolve using G Suite Toolbox Dig

![Screen Shot 2020-07-17 at 11.26.05 AM|690x120]

I added new CNAME records some time ago and they do not resolve with the G Suite Toolbox Dig - other records resolve just fine. Flatten the CNAME at the root is utilized.

The records are set to DNS only. I’ve also tried with Proxied - and neither will resolve. Records are currently set to DNS only.

Looking for help. Thanks!

There is no screenshot, but if that record is for “@” then it will always get flattened. At the naked domain you cannot have a CNAME record.

1 Like

Thanks for that, here’s the screen grab

The domain is

Resolves just fine

nslookup -type=cname

Non-authoritative answer:   canonical name =

Thank you so much for that. The vendor of the service says it doesn’t show up on the G Suite Toolbox, so it’s not resolving … how can I best communicate to them that it is fine?

In your screenshot you are not resolving the CNAME records but the naked domain.

Thanks so much. The issue is resolved!

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.