CNAME Cross-User Banned when pointing to Thinkific

I have a thinkific site when I added a CNAME to target thinkific, I received the Error 1014 CNAME Cross-User Banned. How do I resolve since I don’t own the target domain but want to point to Thinkific?

Have you followed Thinkific’s manual on how to add a custom domain? This takes care of the error you see.

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Here’s the problem. I cannot access my thinkific account now. I set up a custom domain in thinkific and that is what I am pointing to

You mean like something.thinkific.com? That’s not going to work until you finish the configuration in your Thinkific account, as explained in their article.

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Okay. If that’s the case, then what could be the resolution to access?

To further, this … I configured the thinkific account and the added the DNS as it describes. Also, when checking the DNS tool on MX, it says the CNAME is configured correctly.

Can you share your domain and the subdomain you use for Thinkific?

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the thinkific domain is: preferralearn.thinkific.com and the subdomain is courses.preferralearn.com

I’d check if you made a typo when you entered your domain in Thinkific.

Since you can’t access your settings, you will have to contact their support.

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Okay, thank you.

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