CNAME Cross-User Banned For Rocket net

Hello All,

So we just use this hosting provide rocket net and we need to change our DNS to point to them using Cname but once we already save the record we this this error

I contact them and they told us to contact Cloudflare because it’s cloudflare issue

Error 1014

Ray ID: 7d7823a521ca403f • 2023-06-15 04:41:11 UTC

CNAME Cross-User Banned

Hi @roy191991,

The 1014 error happens when you try to CNAME from your Cloudflare account to another Cloudflare account, without a Cloudflare for SaaS Custom Hostname being created at the target: Troubleshooting Cloudflare 1XXX errors · Cloudflare Support docs

The provider will need to create a Custom Hostname on their side to allow the CNAME to take place. They might already have this as some form of “custom domain” feature on their side. I apologise for the back and forth since they sent you here, however this error is only one that the target provider can resolve.

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Hi erisa

Thank you for your response that’s correct we get " a custom domain "

I get this response from them

I just checked within our system and this is what we are seeing I’m copying the exact error.

The hostname is part of a banned domain. This web property cannot be added to Cloudflare at this time. If you are an Enterprise customer, please contact your Customer Success Manager. Otherwise, please email [email protected] with the name of the web property and a detailed explanation of your association with this web property.

It seems that your domain is somehow banned by Cloudflare you will be needing to contact them to make it work.

But my domain is at cloudflare for so many years and i don’t get any notification if my domain is banned.

You will need to send an email to the only listed in their error.


I already bought a plan to create a ticket
thank you

No plan is required. To create the appropriate ticket type you need to send an email to the address specified in the error message


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