Cname cross-user banned error when adding CNAME to instapage

Answer these questions to help the Community help you get started.

What is the domain name?
pluto.com

Have you searched for an answer?
yes

Please share your search results url:
www.pluto.com

When you tested your domain, what were the results?
cname cross-user banned

Describe the issue you are having:
expected cname to resolve the website landing page

What error message or number are you receiving?
1014

What steps have you taken to resolve the issue?

  1. searched
  2. write here

When you are using CNAME to point to someone else’s infrastructure, in this particular case, Instapage, with a CNAME to e.g. secure.pageserve.co, then the Custom Domain you want to use on Instapage MUST be configured from Instapage’s end first.

Until the configuration from Instapage has been done properly, to allow you to CNAME to them, you will see the mentioned Error 1014: CNAME Cross-User Banned.

That said, -

Looking at your website address from above, I can add that the www variant is working perfectly fine from my end.

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