CNAME Cross-User Banned error 1014

We keep getting this error when we try accessing the website by typing www.
When we omit www, the website loads fine.
Not sure what to do on this case.
Thanks for your assistance with this matter.
LionTech IT

Is both your WWW and your naked domain enabled for the Cloudflare proxy… and do they both point to the same origin in the Cloudflare dashboard?

Typically this error means you’re pointing between one Cloudflare domain to another across different Cloudflare accounts, which is blocked with the 1014 error. To understand more take a read here:

https://support.cloudflare.com/hc/en-us/articles/360029779472-Troubleshooting-Cloudflare-1XXX-errors#error1014

You’d need to consider using the Cloudflare for SaaS options (specifically SSL for SaaS) to allow this.

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