CNAME cross user ban

I’m facing a CNAME cross user ban on the domain docs.mu.xyz. I’m not referencing this domain outside of my cloudflare account. I also can’t seem to file a support ticket without being a business user. Any help?

Customers on every plan can open registrar, billing, and account tickets via the dash.

Can you share the steps to reproduce the error?

Are you getting a 1014 error? If you :search: 1014 or just include an error number (like 1014) in your post and then click 1014

You end up with https://community.cloudflare.com/search?expanded=true&q=1014%20order%3Alatest

The Error 1014 occurs when there is an attempt to create a CNAME record between domains located in different Cloudflare accounts. To resolve this, the owner of the target domain must contact Cloudflare Support seeking allowance for cross-user CNAME resolution. Note that CNAME records are permitted only within a domain and across zones within the same user account.

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