CNAME creation SSL renewal

We got an email or the renewal of the SSL and needed to create a CNAME for it.
All working fine for the CNAME check.
But we are still unable to renew the SS with the following error:
An error occurred while attempting to validate your domain. Please try again later or contact support for assistance.

Created a support ticket but no response so far. Deadline is this friday.

What else can we do to get this resolved fast?

Thanks

Sometimes that error message is a false positive. Have you checked the Edge Certificates in the SSL/TLS section of the dashboard to see if there’s actually an issue?

Thanks.
Weird part was we got a renewal mail. Informed the client for the cname.
2 weeks later a new mail for the same renewal but different CNAME code.
But indeed today all working fine and it got renewed.

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