CNAME being blocked

DNS & Network
#1

Hi,

I’ve created a cname record for a SaaS service which I want to have under my domain, but unfortunatly I’M getting following error:

Error 1014

Ray ID: 6e2fad7550fa7876 • 2022-02-25 08:48:57 UTC

CNAME Cross-User Banned

What happened?

You’ve requested a page on a website that is part of the Cloudflarenetwork. The host is configured as a CNAME across accounts on Cloudflare, which is prohibited by security policy.

Could somebody take a look this please? I hope the rayID is enough:)

While searching for similar issues, I’ve noticed that I have to contact Cloudflare support for this, but since I’m on the free plan, the community is the only way.

#2

Open a Ticket and post the Ticket Number here someone will escalate it

1 Like
#3

Hey there!

This error happens when you attempt to CNAME to a Cloudflare proxied site. What likely happened here is that you linked to an already proxied site.

Have a look if the proxied CNAME is running Cloudflare (curl -I -s CNAME-DOMAIN | grep -i server).

1 Like
#4

I’ve mentioned that I can’t ( or at least I can’t find a way to do this on https://support.cloudflare.com/hc/de or in my support center

I’ve noticed that I have to contact Cloudflare support for this, but since I’m on the free plan, the community is the only way.

1 Like
#5

Already Yeri From Cloudflare Team has replied

#6

Hi @daniel.f
I maybe able to help you with a workaround for this issue but I need a little more information.

Is the SaaS something that you created and have running under another of your accounts? Or is the SaaS created by a 3rd party who just happens to be using Cloudflare too?

1 Like
#7

It’s a circle.so community

#8

I am not familiar with circle.so but thats okay.

Do you have a tenancy on their SaaS which you want to use your own domain for? And before trying any workaround I’d ask if they provide any official instructions for using your domain?

#9

Are you using Cloudflares custom hostname feature for this? Because otherwise seems like a legit error.

2 Likes
#10

They are a Cloudflare for SaaS provider. Just create a CNAME in your account for <custom domain> that points to <your prefix>.circle.so, and leave it :grey: DNS Only.

I was able to setup a custom domain with circle.so, and cloudflare.circle.so is available under my custom domain cloudflare.communitymvp.cf

#11

Thanks @michael , thats what I was trying to get OP to lookup before I gave any instructions for the cross-user policy workaround.

Any cross-user policy workaround is unnecessary if they (circle.so) are a Cloudflare SaaS/SSL provider.

#12

This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.