cloudflare邮箱：[email protected]
日期：2025 年 1 月 22 日
一、问题描述
我在使用 Cloudflare 服务时遇到了难题。我的域名是 666707.xyz 。之前由于账户存在未结清余额，在执行添加域名等操作时，系统给出这样的提示：“could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.” 。
之后我按要求结清了账单，但是在 48 小时后再次尝试添加域名，依旧收到同样的错误提示。目前该域名无法进入活动状态，相关设置也无法进行。
二、问题出现位置
出现问题的具体链接为：https://dash.cloudflare.com/cdfe0bf61664cc77d81ddbce1ee3fb38/666707.xyz/select-plan ，通过此链接操作时就会出现上述错误情况。
三、账户信息
账户名称：[email protected]
相关域名：666707.xyz
四、求助内容
希望论坛里的技术大神或者 Cloudflare 官方人员能帮忙排查一下问题，告知我该如何解决，让我的域名可以正常使用和设置 。非常感谢！
I have already paid all outstanding balances and submitted a support ticket. Just now, I double-checked the Billing page to ensure that everything is paid in full. However, despite several days passing, I am still unable to use my domain 666707.xyz on Cloudflare and keep receiving the same error message. This issue is becoming very urgent, and I would greatly appreciate any help in resolving it as soon as possible.
Could you please let me know if there are any further steps or actions I can take to fix this issue? If there’s anything else you need from me, kindly let me know.
I believe the ticket number is 01359016. As stated on the support page, it says, “Your request (01359016) has been submitted, and we will be contacting you soon.”
Please let me know if you need any further information from my side to expedite the resolution.
I have already paid the bill in full for over 16 days, yet I still can’t use my domain. It keeps showing the error: “could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.”
This is urgent, and I can’t wait any longer. Can you please help me?
For Workers & Pages, what is the name of the domain?
666707.xyz
What is the error message?
“Could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.”
What is the issue or error you’re encountering
I am unable to use my domain after fully paying the bill. I continue to receive the error message mentioned above. It seems there is an issue with updating my subscription or applying the necessary services.
What steps have you taken to resolve the issue?
I have already paid the bill, submitted multiple support tickets (01359016, 01355776, 01353910), but have not received any responses. I have also attempted to resolve the issue by checking my billing page.
What are the steps to reproduce the issue?
1.Attempt to use the domain (666707.xyz).
2.Receive the error message related to outstanding balance and subscription issues.
“01359016, 01355776, 01353910 are the ticket numbers I have submitted, and as you can see in the screenshot, my billing page shows that the payment has already been completed.”
could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.
