Hi @minyqm I noticed your ticket 2938403, were you able to cancel the subscription successfully?
At noon, due to a network card during browsing, I originally clicked on 0 yuan to order, but ended up running to the nearby charging service, resulting in a fee. Now I have manually switched back to subscribing to 0 yuan, which scared me to death at the time. Please request a refund for me
You’ll need to discuss billing details with the agent on your ticket. Let them know that you’ve switched to the free plan. They’ll advise you of next steps. Sorry for the issues.
I’ve replied to you (#2938403) on September 25th.
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