Because a bug of Cloudflare, this account’s Free Cloudflare Zero Trust subscription can not be cancelled.
An uncertain bug made Cloudflare Zero Trust available before I add my payment information, and it can not be cancelled through “billing/subscriptions” dashboard even after I add my payment information.
The “Cancel” is clickable, but nothing changes after I fill in the form and confirmed. The “Service Status” remained “Renews on MM/DD/YYYY” rather than “Ending on MM/DD/YYYY”. I’ve tried for a few times.
Here’s a possible way to reproduce the bug:
Get an account without billing information, click " Access policy" in a Pages deployment, and you may enter the Zero Trust panel.
This may cause warnings about billing but wait for some time (uncertain, maybe instant or a few weeks), and click the Zero Trust in the main panel, the Zero Trust panel may not warn you about billing.
Then go to Settings-Account (or anywhere else) to “purchase” a free plan. This could be done without a billing information. Then Zero Trust (Free Plan) is available for you.