We are trying to configure Zendesk. Redirected 2 mailboxes of 18 to go to Zendesk however when we followed the proposed steps to update the DNS entries it prohibited us from receiving external emails.
The grey blocked-out areas in the attached screenshot are specific to our domain.
Thanks in advance for your help!
If you’re using Office 365, just set up the forwarding there…
Thank you, cscharff. The article helped resolve the issue and it’s now forwarding correctly. I appreciate your help!
This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.