Cloudflare / Zendesk DNS Entries

dev97 · April 13, 2022, 4:15pm

We are trying to configure Zendesk. Redirected 2 mailboxes of 18 to go to Zendesk however when we followed the proposed steps to update the DNS entries it prohibited us from receiving external emails.

The grey blocked-out areas in the attached screenshot are specific to our domain.

Screen Shot 2022-04-13 at 9.14.25 AM

Thanks in advance for your help!

cscharff · April 13, 2022, 10:31pm

If you’re using Office 365, just set up the forwarding there…

dev97 · April 15, 2022, 4:32pm

Thank you, cscharff. The article helped resolve the issue and it’s now forwarding correctly. I appreciate your help!

system · April 30, 2022, 4:33pm

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